Reference

Open Your Account With Clear Privacy

Your account data, DANA, OVO, GoPay and QRIS payment records, device signals, and lobby activity are handled under this Privacy Policy before you explore Speed Baccarat, Book of…

DANA privacy contextOVO account recordsGoPay and QRIS logsCookie controlsSupport contact paths
batman4d Open Your Account With Clear Privacy
PRIVACY HELP

Open A Privacy Support Request

Privacy questions should reach the team that can check your account history, not a generic mailbox.

Live chat Start live chat from the account menu between 09:00 and 23:00 WIB. We ask for your account email, last login device and a recent wallet reference before discussing personal data.
Email privacy desk Send privacy requests to the support email listed inside your account area. Include the subject Privacy Policy Request, your registered phone number, and whether you need access, correction or deletion handling.
Account message Use the secure message area after login when your request involves DANA, OVO, GoPay or QRIS records. This keeps your privacy thread tied to the verified account session.
DATA HANDLING

Check How We Handle Your Data

A Privacy Policy only helps if it explains what happens during real account use. We connect each privacy topic to a visible account step: registration, login, wallet activity, cookie choice, support contact…

Account details

We use your registration details to create the account, confirm contact paths, secure login and match privacy requests. Keep your phone number current so support can verify you without exposing data.

Payment records

DANA, OVO, GoPay and QRIS references help us match wallet activity to your account. We keep transaction identifiers, status and timing, not unnecessary wallet app content from your device.

Cookies

Cookies remember session state, language choice and security checks when you return to the lobby. You can clear browser cookies from your device settings, but login checks may repeat afterward.

Device signals

We record device type, browser, IP region and login timing to spot unusual access. If your phone changes, support may ask extra questions before changing privacy-sensitive account fields.

Retention

We keep account, wallet and support records for service handling, dispute checks and legal response needs. When records are no longer needed, we aim to remove or anonymise them safely.

Your requests

You can ask to access, correct or delete eligible personal data through chat, email or account message. We verify identity first so another person cannot change your privacy record.

Browse Common Privacy Policy Questions

These answers focus on how the Privacy Policy works during everyday account use. If you open an account, browse Rocket Crash or Fish Hunter, use QRIS, or contact support, the same privacy rules apply. For a request tied to your data, contact us from the logged-in account whenever possible so we can verify ownership before sharing or changing anything.

We collect the details you enter during account setup, such as contact data and login credentials, plus device and session records. This helps us create your account, secure access and answer privacy requests.

We use payment references, status, amount, timing and account match data to operate the wallet and handle disputes. We do not need your private wallet app messages or unrelated device content.

Yes. Contact us through live chat, email or account message and explain which field is wrong. We verify your identity first, then update eligible profile data where local law permits.

Cookies help keep you signed in, remember preferences and support security checks. You can clear them in your browser settings, but we may ask for login verification again after clearing.

Device type, browser, IP region and login time help us detect unusual account access. If a new device appears, support may add checks before changing sensitive details or sharing account data.

We keep account, wallet and support records while needed for service handling, dispute checks and legal response needs. When retention is no longer required, we aim to delete or anonymise eligible records.

Use the privacy contact path inside your account or email support with Privacy Policy Request in the subject. We verify ownership, explain the available options, and process eligible requests where local law permits.